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Bus Tracking
 
Project Webpage
 
For this project, my teammate and I chose to examine Georgia Tech's campus transportation services. By surveying students, faculty, and staff who use the campus shuttle/trolley services, we found that most users are dissatisfied with these services due to their unreliability. That is, users expressed frustration that they could never accurately predict when the next bus would arrive, and that oftentimes, the existing online bus tracking system provided inaccurate information. Once we had gained this understanding of the problem space, we proceeded to develop multiple design alternatives that addressed the problem and explored its design space. We arrived at the following four design alternatives:

1) an improved online system to replace the existing online bus tracking system:
 
online system

2) an enhanced bus stop (an electronic display at each bus stop which provides information regarding the current time, estimated bus arrival times to that stop, and capacity of the next arriving bus):
 
bus stop

3) a portable ambient display:
 
ambient display

4) a mobile solution:
 
cell phone

The next step was to choose a design alternative and prototype it. After receiving feedback from peers, instructors, and users of the campus transportation services, we decided to implement the ambient display solution. Based on comments about the design of our original ambient solution, we also decided to change the original design.
 
ambient solution #2
ambient solution #2a

The final phase of this project was to evaluate our prototype and design. We chose to conduct a heuristic evaluation and a semi-structured, observational interview of our ambient display.



Teammate: Sheena Lewis

CS 6750 (Human-Computer Interaction) is a graduate level course aimed at studying the importance of the human-computer interface in the design and development of products and services. The course studies the perceptual, cognitive, and social characteristics of people and focuses on methods for learning more about users of systems. In addition, the course covers methods for system design and evaluation. At the core of the course is a semester-long group project giving students a hands-on experience in iterating through the various stages of product design and development.